Privacy Policy

Last updated: 18 September 2026

1. Who we are

BN Herbals (“we”, “us”) operates bnherbals.com. For questions about personal data, email bnherbalcompany@gmail.com or call +91 98874 57559 / +91 87694 77122.

This policy explains what we collect when you use the catalog or send an enquiry. We do not operate an online shop and we do not take card payments on this website.

2. Information we collect

Information you give us

• name, email address and message text from the contact form;
• phone number if you call or write it in a message;
• subject of your enquiry (for example a named herb).

Information collected automatically

• basic technical data such as browser type, device and pages viewed, as needed to display and protect the site;
• cookies described in our Cookie Policy.

We do not ask for health records, prescriptions or payment card numbers through this website. Please do not send sensitive medical files unless we have asked you to do so by a secure channel.

3. How we use it

We use personal data to:

• reply to enquiries about herbs, sourcing, quality or the company;
• keep a record of correspondence so we can continue a conversation;
• protect the website from abuse and keep it working;
• comply with law if we are required to retain or disclose information.

We do not sell your personal data. We do not use your enquiry to send marketing lists to third parties.

4. Legal basis (India)

We process personal data under the Digital Personal Data Protection Act, 2023 and other applicable Indian law, on the basis of your consent when you submit a form or message, and as needed to respond to that request. You may withdraw consent by emailing us. Withdrawal does not affect replies already sent.

5. Sharing

We may share data only with:

• service providers who host email, the website or communications tools, under confidentiality;
• professional advisers if needed to handle a legal or quality matter;
• authorities if required by law.

WhatsApp, telephone networks and email providers process messages according to their own policies when you choose those channels.

6. Retention

Enquiry records are kept only as long as needed to complete the conversation and for a reasonable period afterwards (typically up to 24 months), unless a longer period is required for a legal claim or statutory duty. Technical logs are kept for a short operational period.

7. Security

We take reasonable administrative and technical steps to protect personal data. No website or email channel is completely secure. Do not send passwords or payment card numbers to us through the public form.

8. Your rights

Subject to Indian law, you may request access to the personal data we hold about you, correction of inaccurate data, erasure where applicable, and information about how it is used. Write to bnherbalcompany@gmail.com. We may need to verify your identity before we act.

9. Children

This catalog is intended for adults and professional readers. We do not knowingly collect personal data from children. If you believe a child has sent us data, contact us and we will delete it where required.

10. International access

The website may be viewed from outside India. If you write to us from another country, your message will be received and stored in India.

11. Changes

We may update this policy. The date at the top of the page will change. Material changes will be reflected on this page.

12. Grievance contact

Privacy questions and complaints: bnherbalcompany@gmail.com. You may also use the Contact page.

This policy describes our current catalog website. If we later add a shop or payment gateway, we will update this page before collecting additional data.